HOW DO I PLACE AN ORDER?
It's really easy to place an order with ZORRADO, simply select your item's and add to your shopping cart. You will be given the option to create an online account where you can track order progress, manage addresses and more (see General information for "Registration" above). You can select how to pay via checkout using our secure payment site or Paypal, using the details stored in your existing account. Both of these options are fast, safe and secure.
HOW CAN I VERIFY THAT MY ORDER IS CONFIRMED?
If the order has been made correctly and is confirmed, you will be automatically redirected to the confirmation page where you will find your order number. You will also receive an email confirmation with all the details.
HOW CAN I CHECK THE STATUS OF MY ORDER?
If you are a registered user, log into your My Account reserved area to view the status of your order in the My Orders section. If you are not registered, you will still receive an email when the order will processed from our warehouse with a link to track the shipment.
HOW DO I CHANGE OR CANCEL MY ORDER?
We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed.
HOW DO I TRACK MY ORDER?
You will automatically receive an email notification with the tracking number once your order has been processed and shipped.
I AM HAVING PROBLEMS PLACING AN ORDER, WHAT DO I DO?
If you are experiencing difficulties when placing an order online, please contact our Customer Care Team who will be able to help you at firstname.lastname@example.org or You can also write to us using the form.
WHAT IF THERE IS AN ITEM MISSING FROM MY ORDER?
If you have not received an email informing you that an item is out of stock, then all items in the order should be in stock and therefore on their way to you. In the unlikely event your order has been received and is missing an item, please contact the customer care team within 48 hours who will be able to help you at email@example.com or You can also write to us using the form.
THE ITEM I WANT IS OUT OF STOCK. WILL IT BE BACK IN STOCK SOON?
Unfortunately, we cannot confirm when an out of stock item will be back in stock, if it will at all. If an item is marked as discontinued, then it will not be back in stock. Similarly, if a sale item is sold out then it is very unlikely to become available again.
HOW DO I USE MY PROMOTION CODE?
To use your promotion code, please enter in the discount code box when placing your order. No more than one discount code can be used on any one order, although a discount code and gift card code can be used in conjunction.
WHERE CAN I GET A PROMOTION CODE TO USE WITH MY ORDER?
We will sometimes feature promotion codes on our website, or in newsletters to customers. We may also put codes on Facebook, Instagram and Twitter from time to time, To receive the latest promotional discounts please follow us on Facebook, Instagram and Twitter.