Return Policy
RETURN & REFUND POLICY |
If you are unhappy with your purchase or If you have changed your mind or are not completely satisfied with an item purchased ,would like to return your items, please send your item(s) back to our distribution center in accordance with the following Return Policy:
• Items must be sent back within 14 days of the delivery date.
• Return items must be unused and in the same condition that you received it, it must also be in the original packaging.
• Returns are processed within 3-5 business days after your item(s) are received at our Distribution Center.
• Damaged, defective, or incorrect items must be reported within 3 days of delivery. (Note: If such items are not reported in a timely , we will not issue refund. Please email us at customerservice@zorrado.com for assistance).
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery Zorrado will not issue refund for your returns.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
Unfortunately, we do not accept exchanges, because we don't offer exchanges, we suggest that you return your original purchase for a full refund.
DAMAGED ITEMS
If you have received a damaged item, email our customer service team at customerservice@zorrado.com with a photo of the damage along with a description of the damaged item you received, as well as your order number, We'll take care of you.
DEFECTIVE, INCORRECT OR MISSING ITEM?
If you have received an item defective or incorrect or you believe that you are missing an item email our customer service at team customerservice@zorrado.com with a photo of the defective, or incorrect item along with a description, as well as your order number for quick resolution.
REFUSED PACKAGES?
If an international package is refused by the customer at the time of delivery for any reason, we will not refund the customer for the merchandise nor shipping and handling charges. We do not pay for return shipping when the package is abandoned internationally.
REFUNDS?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days.
LATE OR MISSING REFUNDS?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@zorrado.com.
GIFT RETURNS?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return Once the returned item is received. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
All return shipping charges will be paid by the buyer. We recommend sending your return via track-able shipping service and insurance, as we are not responsible for lost or stolen packages.